Amazon Au Site Irritated the Australia Customers Again?
A couple in Australia are furious about the action of Amazon Australia's cancellation of orders and increase of price later.
Amazon told consumers who bought low-priced diapers and baby wipes that these diapers and wipes are so cheap because of the wrong price. A father named Yin Wang from Point Cook, Victoria, Australia, said he ordered BabyLove diapers and Ultra Soft baby wipes for less than $ 100 for his two-year-old son Leon on the 29th of December.
He had placed his order and paid for it, but six days later he received an email from Amazon saying the order was canceled because of a price error. Now the product is not sold online. He and his wife were very satisfied with the deal and shared it with their friends in a local mom group, some of whom also placed orders. When Wang talked with friends about the matter, he found that some people had received the product at the wrong price, while five or six people had received the order cancellations mails.
The 40-year-old father complained to the customer service department, but it doesn't work.
"I thought Amazon really had some promotions for Australian consumers. On the morning of the 11th I received an email, which I thought was a shipping reminder. It turned out that Amazon canceled my entire order. I was not happy at all, it was my first online shopping experience with Amazon, I used to buy online at Woolies and eBay. My first Amazon shopping experience was so unsuccessful, "said the father.
Amazon canceled the mail and wrote: "We recently discovered an error that led to the following products displayed at the wrong price. In this case, we can not sell at the wrong price. Therefore, we canceled your order and the fee will be refunded to you.
"To make up for our mistakes, we have placed a $ 20 gift card in your account, which is only available at Amazon Australia, and is automatically used when your next order reaches the conditions for using the gift card. At any time we try our best to minimize the error, but there is still a small part of the product price error, we apologize for such mistakes. "
Although Amazon's approach is consistent with consumer law, many Australian retailers are still selling at the wrong price, satifying the consumer's mind. Wang also wrote an email asking Amazon customer service to ask if he could do the same. One representative thanked him with a sincere apology and advised consumers to see if the removed product had been re-shelved. He said: "I have forwarded your complaint / feedback on this matter to the relevant authorities to let them know your experience and I will ensure that the appropriate person will take the necessary action. If there is any further concern, please contact us. We will contact you and be happy to assist you further. Please be assured that we have received your reply. "
"We want you to be a part of Amazon's valued customer base for a long time and hope you give us a chance to prove our quality of service." When Wang replied to customer service saying he was not satisfied with the explanation, he received one more from Amazon Mail: "Please understand that this mistake was caused by technology and man, and we do not want this to happen. I really appreciate the restraint in your email, and I feel very sorry for your time on this issue. "The BabyLove soft wipes that currently pack three packs of 80 on Amazon are priced at $ 8.79 and the 32-pack BabyLove Walker Cosifit diapers is $ 15.39.
Wang said he has become accustomed to first-rate service of Australian retailers, and most retail companies deal such thing by making good on the prices they've set out or giving another goods away for free.
He said Woolies often offers half-price activity on these products, so I think the price Amazon set is not particularly low. As for the $ 20 gift voucher, he is not sure he has a chance to use it. Because after a bad shopping experience, he is not sure whether to shop again on the Amazon.