Not long ago, Amazon launched the SAFE-T Claims feature in response to the buyer's malicious return behavior. But in these two days, We found this feature quietly been withdrawn! What happened?
As for this question,we ask the seller service for an answer, we got an answer that the Amazon system is unstable, and this feature are still in the back-end of site.
How to use this function?
1. go to "contact us", and then click "I want to open shop. "
2. click buyers and orders.
3. enter the corresponding return order number, and then click Next.
4. click Submit Safe-T claim, and then click Next. (Submitting a SAFE-T claim is for the order that buyers have received an automatic pre-paid label.
The feedback of this function
Seller A: "No-reason refund itself is illegal, the platform belong to neither buyer nor seller. Before a communication between sellers and buyers for the return truth, nobody has right to determine the status of the product and refunds, Amazon should become the defendant.
Seller B:" I have long been confused about this refund policy, and this time, I seem to see some chance to fight for our seller's right.
Seller C: "This feature is good, but only the United States station available now, I hope the Amazon system could be more perfect,provide a fair chance for our sellers !!!"
It seems that most sellers welcome this function, at least the development of this new feature is considered for our sellers. Although we saw some sellers hold different opinions in other patforms, they still that Amazon always concerned about the buyer's shopping experience. If the seller really encounter the malicious return, provide evidence is another troublesome thing, for overseas warehouse sellers, there are few sellers can take the photos of returned goods, let along submitted the evidence to Amazon.
Anyway, the introduction of this feature shows the Amazon finally consider the rights of sellers. As a magistrate, Amazon will ultimately make a fair decision. Of course, since the launch of this feature, then Amazon will also be responsible for the ultimate effect of this feature,seller does not have to think so long, make the advantage of this feature is the most important.