It is reported that in the eve of Christmas, e-commerce giant Amazon received the complaints from some Prime members due to delivery delay. The Prime member complained that he had waited 4 days after he place his order on Amazon, while Amazon assured Prime members that they would receive the goods within 48 hours after placing an order before. Currently, the Advertising Standards Authority received a large number of complaints from Prime members and is considering whether to investigate the delay issues of Amazon.
It is reported that Amazon had told customers that because it is now the busiest period of the year, the delivery time may be delayed. Chris Styles, from West Midlands, said he bought a gift for his niece at Amazon and wait on the phone the day when the product should be arrived, but until the evening 8 o'clock (48 hours deadline) the orders have not been delivered. Chris Styles said: "I pay the Prime member an annual fee of nearly £ 80 a year, but this is the third or the fourth times the roduct was not delivered on time."
Amazon's Managed Services explained: "it is now the busiest period of the year, there are lots of orders and the delivery dates may be different at the busiest time of the year. "A spokesman added:" Customers have any questions about the delivery of the order, please contact us. "
Sunday Mirror reported that some Amazon drivers said they did not even have a weekend break, working seven days a week and if they ask for sick leave, they will be fined of £ 110.
In November, a Amazon employee to complete the work goal, tired and stood to fall asleep, and finally was taken away by ambulance because of fainted. It is reported that there are multiple cameras in the Amazon warehouse monitoring staff every move, because each employee need to package 300 pieces of goods per hour, once an employee speed falls, the screen will remind them.
The overworked Amazon employees said that many times they cover their clocks so they do not always think about how long it will take to get off work. What's more, every employee needs to go to the toilet nearly a third of a mile away due to the huge Amazon warehouse. Amazon's warehouse in Tiberi, Essex, England, is its largest warehouse in Europe with 11 football stadiums and deliver over 1.2 million products a year. At least four drivers working for UK Express, an Amazon UK transport contractor, now file a complaint with the Labor Court, saying their basic rights are being denied.
A spokesman of Amazon said: "While it is inconvenient to comment on complaints about independent transport contractors of the drivers, Amazon's distribution service providers must comply with our Supplier Code of Conduct, Any allegations against distribution service providers will be investigated. "
" it is not the time to launch the Australia station," The person who also encountered delivery delays are Amazon Australia customers, Christmas shoppers found that they buy goods from the Amazon Australia station, the arrival rate was even slower than the US station purchase. Amazon launched Australia in early December and promised its Australian customers a cheaper and faster delivery service. However, its delivery rate is contrary to what customers are expecting, and some customers are obliged to face deliver delays in the eve of the New Year. The Australian survey found that delivery delays were most severe on Australian stations for headsets, Google home systems, smartwatches, drones, cameras, laptops and other electronics.
"The Australian" reported that products ordered on December 15 by Australian customers in the Amazon US station will arrive in time for Christmas. On the same day, customers won't receive their prodcts untill 2018 if they purchase at the Australian station.