Do Not Change the Delivery Address When You Receive a Request from Buyers
Recently, there are Amazon French site sellers said that he met an unscrupulous buyer, who asked him to change the receiving address to Indonesia. So far he has encountered more than 10 similar cases, "and the buyer only buy high-value goods are, average price is about 30 euros. If he change the address then the money is clearly empty, otherwise, it may result in AZ claims or bad comments, "he said very helplessly.
A home category seller said that he also met the such situation before a while, and he eventually agreed to change the delivery address, the buyer said he dosn't receive the product after a month and ask for a refund. Prior the refud, the seller opened the A-Z for each order and filed a petition with the Amazon official, but the result was unsuccessful. He added: "Amazon policy clearly stipulates that the seller can not modify the address, so it is sellers' default, which not only led money loss, but also the performance was greatly affected."
In addition, more seller mocked that : "The French site buyers changed its address to Indonesia is already outdated. The most popular is the U.S. site buyers change its address to Italy …" In response to this phenomenon, Sellerspirit also interviewed several Amazon sellers and found that such orders were encountered by other sellers, but the sellers are dilemma: on the one hand, change address will facing the risk of being asked to refund, and their money is likely to go, and even affect the store's account performance; the other hand , Do not change the address, the order will undoubtedly "ashes". In such an embarrassing situation dilemma, how to do? What method can be adapted to avoid such result?
Suspicious buyers have landed platform policy loopholes: you can handle orders for the above cases.
Sellers have different opinions and suggestions to find the best way to reduce the negative impact, and in order to avoid being trapped! A Captain seller believe that the most appropriate way to deal such situations is to return a clear message to tell the buyer you can not change the address and ask him to cancel orders, if the buyer still does not cancel the order, click on the delivery, and then immediately Refunds, so you can avoid the buyer to open an A-Z claims.
It is worth mentioning that, in writing e-mail, he suggested that sellers can inform the buyer: "please change your address in a new order, I have reflect your situation to Amazon customer service, otherwise this order can not be processd and shipped. "The purpose of action is to vaguely tell suspicious buyers – I do not want to ship to you, and has reported to the customer service! Another seller also suggested: "you can report this situation to Amazon official first, you can not ship immdeiately after reporting, to negotiate and explain the product is out of stock or give refund to customers, and then use the flexible method of purchase. "