How to Do When Your Account Was Complained about "Used Sold as New"
If consumers complain about "Used Sold as New" (the old product is sold in a completely new state), the seller's account is blocked and the root cause is hard to discern. In most cases, such a complaint is not related to the authenticity of the product, but more likely to be the result of a consumer receiving a defective product or a wrong product. As a sellers whose account was blocked because of this, you need to know how to quickly solve this problem. When the seller's account is bolcked for "Used Sold as New," the seller has 17 days to prepare a POA. The seller is responsible for finding out the real reason for any account case, and explain the solution in the POA. Failure to identify the root cause in the first POA will result in an extension of the appeal process. The account was closed longer, the greater the loss of sellers.
"Used Sold as New" led to the seller account blocked.
Some sellers said their product is the original state under the original packaging, but their account still blocked because of "Used Sold as New" complain. Sellers find it difficult to find the root cause of such complaints. If the first POA fails, the petition will be extended, and the new POA will be more difficult for the seller to reinstate account. When the reasons for the customer complaints is vague, while the seller is convinced that the problem is not their own, you can provide manufacturers invoices and quality guarantees for Amazon, tell them that you have taken measures to protect the interests of platform consumers. Above all, the seller wants to list improvement measures to further improve the customer shopping experience.
Seller POA should include:
· inventory control
· quality assurance
· product testing
· product regularity, provide detailed invoices from authorized manufacturers.
During the process of account reinstation, the Amazon seller must clearly identify the account blocked s reason. If you can not find it, it's a good idea to have a solution for every potential problem in your POA to make your POA more persuasive.