Why your Amazon appeal doesn't pass? Because you made these appeal wrong ….
Now, many sellers make fake reviews or orders to raise traffic and rankings, many sellers either do not realize the seriousness of its serious impact on account security, or hope to not be found by Amazon. Although Amazon introduced a very stringent consolidation measures to remove some fake comments, but this behaviour is still repeated. However, there is a saying that comes out mixed, after all, is to be returned. the platform now will delet the fake reviews and upgrade its punish measures which may cause the seller's account to be suspended or blocked. For example, the following e-mail, is a seller to receive notice of Amazon's suspension of sales authority.
We are contacting you due to recent, routine monitoring of your account activity. We regret to inform you that your selling privileges have been temporarily removed and you are currently no longer able to sell on Amazon. This is due to unusual activity related to the Misuse of Sales Rank section of our Prohibited Seller Activities and Actions policy and in accordance with your Seller Agreement.
If you wish to request reinstatement of your selling privileges, please thoroughly review the policy and see how to Appeal the Removal of Selling Privileges through the creation and submission of a Plan of Action on Seller Central.
After receiving your appeal, we'll notify you of our decision by e-mail,usually within 48 hours. We review all appeals carefully; however, submission of an appeal does not guarantee reinstatement of your selling privileges. Any funds that are currently in your account will not be disbursed while your appeal is under review. If you have any open orders, please ship them.Failure to appeal within 17 days may result in the cancellation of all of your listings and your funds being held for up to 90 days.
Seller Performance Team
I believe many sellers have received e-mail notification from the Amazon seller's performance team, and the most worrying thing is that sales permissions have been removed. Some of these notifications can accept your action plan but some don't accept the appeal.
When you read the notice, you should have a rough conclusion in your own mind and then take specific measures. The typical non-appealable case includes the conent that direct indication in the e-mail that they don't accept your appeal/complaint or respond to your complaint. The other case is, the message which has been written in the email, the money in the account will be released in 90 days of the statement, this means you have little chance to have a successful complaint.
The email above obviously don't belong to this case, as mentioned in the e-mail, " your sales privileges temporarily been removed," together with a special emphasis on how the performance team will handle your complaint E-mail, e-mail content is very detailed, the guide is actually very clear. That means, I hope the seller can identify violations of the implementation and take effective measures, Amazon Performance Team will recover sales authority based on your improvement plan.
Therefore, the entire message is summarized in one sentence: You write a good highly targeted guarantee, I give you a chance.
I also account for the reasons for the seller to verify the reason. that is, the sellers of a new store often has a habit to find high discount 10 reviwers to write fake reviews for the new Listing. Review numbers has rised, but some of them was grabbed by the platform. Perhaps compared to the fake reviews of many large sellers, the number of fake reviewa of new shop is more less, but seen from the store's own body size, it is obviously a bit over.
With regard to this email and all the complaints related to the restoration of sales emails, my suggestion is that the email must be detailed and sincere, with strong pertinence.It is suggested to briefly explain the problems that our account faces when we start the email and sorry for the situation. Then, in the second paragraph, you will give a detailed explanation of your future plan of action in three points. do not make too many plans for improvement and do not write anything that is irrelevant to the previous problem. The three-point rectification plan should be relative, the content of each planning point should not be too long, usually three lines of text is enough. What't more, keep the content simple and precise is important, otherwise, a long text will make people tired to read and miss the main points.
Of course, throughout the mail, sincere statement is necessary. If you want to express sincerity, the template is obviously a bit ineffective. Just imagine, assuming a member of an Amazon Performance Team reads the same email for three times, how likely can they release your account?
Account complaints, do not easily rely on a template, because every situation is specific and professional (professional English language, complaint ideas …), if your repeated appeal all fail, it will affect the success rate of complaints.