You Need Pay Attention to 3 FBA Problems for Protecting Your Interests
More and more Amazon sellers are starting to use FBA shipments, especially it is more convenient for buyers when promoting new products, and they are more willing to place orders. FBA shipment also has a lot of advantages in promoting sales to win a shopping cart. Although the benefits of FBA is obvious, the Amazon platform's large order size makes it inevitable for FBA to go wrong. There are some easy-ignored mistakes can directly damage your interests, especially in the busy season, when orders are too busy to take care of these minor issues. When you encounter the following three common problems with FBA, you should be aware that if Amazon has refunded you in accordance with the refund process.
No.1: Buyer returns do not back to inventory. Because Amazon's return policy allows customers to receive a refund before they receive a return product. you need to pay special attention to the customer's return. Enter " seller central" to view " return report" ( return report ). Here you see the detailed reasons and return status of each of your shop customers. In the vast majority of cases, the customer returned product is in good condition, suitable for you to sell out again. At this time, the unit returned to inventory will be written in your return report. Sometimes, because the number of returned products is much, Amazon shows that the products returned to inventory are not in your inventory, and you need to apply to Amazon for review at this time. The review process of this kind of problem is complex, and the final return or refund will take a long time.
No.2: Buyers do not returned goods. Buyers will return the product when they apply for return, but sometimes they will forget to return the goods. If this happens, Amazon needs to think that the customer the goods charges and returns it to you. Sometimes, Amazon does not have a complete tracking of the entire dealing process, resulting in the customer not returned items. In this case, you have the right to ask Amazon to refund you.
No.3: Commodity damage or lost: There are several Merchandise damaged or lost situation through the shipment of FBA:① the product is lost at the FBA and the warehouse has declare it. ②The loss of the product lost at the FBA warehouse for more than 30 days.③ the Amazon cooperation operator is lost on transit to the warehouse. if thoese happens, the refund manager will track the seller account number and ensure a refund. In some cases, for example, the loss of shipping inventory need the seller to apply for a claim, and to follow up by yourself. In the view of the above, be aware of ensuring that you receive a refund.